After-Sales Service System | Professional Support for Lasting Value

At JS-Houses, we believe true quality is reflected not only in our products but also in the long-term support we provide after delivery. We offer a systematic, responsive, and full-cycle after-sales service system to ensure your modular container house project remains stable, durable, and fully functional throughout its lifespan.

1. Comprehensive After-Sales Support System

We have established a complete support framework from delivery to long-term use:

  • Delivery Support: Detailed installation guides, video tutorials, and remote technical assistance
  • On-Site Assistance: Coordination with local technicians for hands-on guidance when needed
  • Regular Follow-Ups: System check-ins at 1 month, 6 months, and annually after delivery
  • Issue Response: Professional team responds within 24 hours, with solutions provided within 72 hours
2. Quality Warranty & Maintenance Services
  • Structural Warranty: 24 months warranty on main steel structures and key connection components
  • Envelope System Warranty: 24 months warranty on walls, roofing, and sealing systems
  • Fast-Repair Channel: Common parts kept in stock for urgent needs
  • Technical Upgrade Services: Functional expansion and system upgrade options based on usage requirements
3. Dedicated Customer Support
  • One-on-One Account Manager: A dedicated after-sales contact for each project
  • Multilingual Support: Technical service available in both Chinese and English
  • Online Knowledge Base: Access to FAQs and maintenance guides via the official website
  • Training Services: Equipment use and basic maintenance training for management staff
4. Emergency Response Mechanism

For unexpected situations, we provide:

  • Emergency Hotline: 7×12-hour emergency contact channel
  • Rapid Response Team: Local resources coordinated for priority handling
  • Spare Parts Priority Service: Emergency parts dispatched before paperwork completion when necessary
5. Value-Added Services
  • Regular Inspection Service: Annual maintenance agreements available for professional check-ups
  • Renovation Consultation: Space modification and functional optimization advice based on changing needs
  • Extended Warranty Plans: Options to extend coverage after the standard warranty period

Our Commitment:
Your satisfaction is our ultimate goal. No matter where your project is located, JS-Houses remains your reliable technical partner. Through our professional after-sales system, we ensure every modular container house maintains optimal performance, delivering lasting value to you.

For Technical Support or Service Inquiries, Please Contact Us:

After-Sales Hotline: +86-1800-921-7309

Service Email: [email protected]

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